Accessibility

Registered assistance animals are welcome. Drinking water can be provided on request.

Please notify us of your requirements when booking so we can allocate your seats appropriately and assist with your visit. If you require further information, please contact the UMAC team via [email protected].

The Arts and Cultural Building has an infrared hearing assist system available for us throughout the theatres and backstage. Infrared pendants available for collection from the box office prior to your performance.

Backstage, the Building has a visual cue light system to dressing rooms and the green room for performers who are D/deaf or hard of hearing.

Please notify us of your requirements when booking so we can assist with your visit. If you require further information, please contact the UMAC team via [email protected].

Vision Australia provides free audio description for select performances. These performances are narrated by volunteer audio describers who describe actions, expressions and gestures during gaps between dialogue throughout the performance. The audio description service can be enjoyed from any positon in the theatre, via a small audio receiver provided by Vision Australia.

Please refer to individual event pages for further details regarding audio described performances.

Performances and events that will be Auslan interpreted are advertised on each event page. If you would like to reserve a seat with full view of the interpreter, please let us know when booking.

If an event is listed as 'Auslan Interpretation Upon Request', please make a note at the time of booking or contact us via [email protected]. At least two weeks is required to confirm an interpreter. Requests made closer to the event may not be possible.

Unless otherwise stated, the content of most events is not directed towards children and may not be suitable for young audiences. However, children are welcome to attend our events with their parent or guardian. If you are unsure about whether or not the content is suitable for your child, please contact UMAC via [email protected].

Please check the babes-in-arms policy of our ticketing partners when booked. For most events not programmed for young audiences, children who have not yet turned two years old may be admitted into an event at no cost and without a ticket. In these cases, children will not be allocated a seat and must be seated on the lap of a parent or guardian for the duration of the event.

Guardians are responsible for children in attendance at all events and it is responsibility to ensure the event is appropriate for the minor/s attending in their care.

Companion Cards A card for people with significant and permanent disability who have a lifelong need for a high level of support to participate in community events and activities. The card allows a person’s carer free entry into participating venues and events. You can learn more about this program at companioncard.vic.gov.au

Many of our ticketing partners offers Companion Card holders one complimentary ticket to attend with a companion. Companion Card holders can select this ticket at the time of booking.

Accessible bathrooms are available on all levels of the Arts and Cultural Building, including in dressing rooms.

Gender neutral toilets are available on levels 1 and 3.

There is a Parents Room on the Ground floor of the Arts and Cultural Building. Baby change facilities are available in all accessible bathrooms.

The Union and Guild Theatres are located on Level 2 of the Arts and Cultural Building. This level is accessible via elevator, escalator and stairs from Monash Road or the base of the Amphitheatre.

The floor of the venue is mostly flat and suitable for wheelchairs and other mobility aids. The Building is designed to have provision of equal access to all spaces including the dressing rooms, the stage, orchestra pit, control room, and all sound-mix positions in both the Union and Guild Theatres.

Wheelchair positions are available in both venues, subject to availability. In the Union Theatre these are located on both sides of the Stalls (Row F) and Dress Circle (Row C). In the Guild Theatre, these positions are in the first row.

Please notify us of your requirements when booking so we can allocate your seats appropriately and assist with your visit. If you require further information, please contact the UMAC team via [email protected].